Customer Relationship Executive

Position: Customer Relationship Executive

Location: Abids, Hyderabad

Salary: 20k-30k pm

Qualification: MBA in marketing/ Bachelor’s in computer applications

Experience: 1-3 years of experience

The candidates should have experience in jewellery and diamond background.

Customer Relationship Executive Responsibilities:

· Building and maintaining profitable relationships with key customers.

· Overseeing the relationship with customers handled by your team.

· Resolving customer complaints quickly and efficiently.

· Keeping customers updated on the latest products in order to increase sales.

· Meeting with managers in the organization to plan strategically.

· Expanding the customer base by upselling and cross-selling.

· Understanding key customer individual needs and addressing these.

· Conducting business reviews using CRE programs.

· Knowing your competition and strategizing accordingly.

Customer Relationship Executive Requirements:

· Need MBA in marketing or Bachelor’s Degree in computer applications.

· A minimum of 1 to 3 years’ experience.

· Excellent interpersonal and communication skills.

· Proficient in all Microsoft applications.

· Superior product knowledge.

· Maintain a positive attitude focused on customer satisfaction.